Winning tickets for draw games (Powerball, Mega Millions, Fantasy 5, Georgia FIVE, CASH 4, CASH 3, All or Nothing, Decades of Dollars, and KENO!) must be claimed within 180 days after the draw date. For Instant Games, players will have 90 days from End of Game date to redeem or claim Instant Game prizes for an individual Instant Game; thereafter, no claims shall be honored by the GLC.
To claim prizes over $600, winners must fill out a claim form, supplied by any GLC office or by requesting one from a Player Information Representative, and present two forms of valid identification. The GLC must be able to verify the winner's identity and Social Security Number (SSN), therefore; at least one form of identification must specifically identify the SSN. The preferred forms of acceptable identification are a valid driver's license and Social Security card. Please contact a Player Information Representative for other forms of acceptable identification. The first and last names listed on both pieces of identification must be the same.
Prizes of $601 to $249,999 claimed at GLC headquarters or district offices are paid the same day. Winners claiming prizes of $250,000 to $499,999 should plan to arrive at GLC headquarters or district offices by 4 p.m. for same day payment; winners who arrive after 4 p.m. will be paid the following business day. Prizes of $500,000 or more generally take 3-5 business days to process. Prizes up to $25,000 can also be claimed at the GLC Kiosks at the Hartsfield-Jackson Atlanta International Airport.
Prizes of $600 or less can be claimed at any Georgia Lottery retailer, office or by simply filling out the back of the ticket and mailing it to the below GLC P.O. Box address.
If you wish to claim prizes over $600 by mail, please send a completed claim form, along with your signed ticket, and copies of your valid government-issued photo ID and social security card, to:
Georgia Lottery Corporation
P.O. Box 56966
Atlanta, GA 30343
Normal processing time for prizes claims received by mail is 2 - 3 weeks. Please note that big jackpots for Mega Millions or Powerball may increase the processing time to 4 to 5 weeks. The Georgia Lottery Corporation is not responsible for tickets which are lost by the U.S. Postal Service or any other carrier.
Claiming prizes won from draw game purchases made on the Georgia Lottery’s website or with a registered iHOPEcard at a retail location: Prizes up to and including $5,000 will be automatically paid to the winner’s iHOPEcard account. For prizes won exceeding $5,000, the winner will receive an email with instructions on how to complete the prize claim.
For more information, call:
1-800-GA-LUCKY (1-800-425-8259) for all U.S. callers
1-800-255-0056 (Hearing Impaired-Georgia Relay Center)