FAQs

Player FAQs

The Georgia Lottery Corporation advertises its jackpots at the estimated 30-year annuity for Mega Millions, Powerball and Jumbo Bucks Lotto. When players choose the annuity option on their Mega Millions, Powerball or Jumbo Bucks Lotto jackpot prize, the Georgia Lottery pays the prize out over 30 years by buying U.S. Government Treasury Securities, which earn interest and mature annually over the time period. That annual return is the amount winners receive each year for annuity period. With Cash Option, the Lottery takes the amount of money that would have been invested and pays it directly to the winner in one payment. Both payment options have federal and state taxes deducted from them.

The GLC cannot advise you about structuring lottery pools because they are arrangements made between private parties. If you decide to play in a group, prizes may be claimed by a single legal entity, such as a corporation, partnership or trust.  Groups, families, clubs or organizations can designate one individual or legal entity to receive a prize payment, or if the prize amount won is $5,001 or greater, individual prize payments (of $601 or greater) can be made to each group member, up to 25 members.

All draw game tickets (Mega Millions, Powerball, Fantasy 5, Georgia FIVE, CASH 4, CASH 3, All or Nothing, 5 Card Cash, KENO!, Print n Play and Jumbo Bucks Lotto) are valid for 180 days after the draw date. Instant tickets are valid for 90 days after the game ends. The Georgia Lottery encourages players to claim prizes on instant games soon after purchasing them.

Purchases made with cash at retail locations: There are many ways for players to claim Georgia Lottery prizes. A player must present a valid winning ticket, along with proof of current address and a social security card. Prizes of $600 or less can be claimed at one of the more than 8,700 Georgia Lottery retailer locations. All prizes, including jackpot prizes, can be claimed at any Georgia Lottery district office or the Georgia Lottery's headquarters in Atlanta.

Purchases made on the Georgia Lottery’s website or with a registered iHOPEcard at retail locations: Prizes up to and including $5,000 won from purchases made on the Georgia Lottery’s website will automatically be paid to the player’s iHOPEcard account. If a purchase made on the Georgia Lottery’s website wins a prize over $5,000, the player will be notified via email to visit a Georgia Lottery district office to complete the prize claim.

Purchases made with cash at retail locations: For prizes above $600, winners must fill out a claim form. Claim forms are available at GLC district offices or download Winner Claim Form. Prizes of $600 or less can be claimed at a retailer location or by simply signing the back of the ticket, filling out your complete address and mailing it to the address on the back of the ticket: Georgia Lottery Corporation, P.O. Box 56966, Atlanta, GA 30343.

Purchases made on the Georgia Lottery’s website or with a registered iHOPEcard at retail locationsFor prizes up to and including $5,000 won from purchases made on the Georgia Lottery’s website, winners will not need to complete a claim for as the prize will be automatically deposited to the player’s iHOPEcard account.

Purchases made with cash at retail locations: In order to claim a prize above $600, two forms of valid identification must be presented. Preferred forms of acceptable identification are a valid driver's license and a Social Security card. For more valid identification details, please review the Georgia Lottery's Identification Policy

Purchases made on the Georgia Lottery’s website or with a registered iHOPEcard at retail locationsIn order to claim a prize above $5,000, two forms of valid identification must be presented to verify the claimant’s social security number and current address.

Georgia Lottery District Offices are open Monday through Friday, 8:30 a.m. to 5:00 p.m. All offices are closed on federal holidays. GLC kiosks at the Hartsfield-Jackson Atlanta International Airport are open Monday through Saturday from 7:00 a.m. to 10:30 p.m. and Sunday from 11:00 a.m. to 7:00 p.m. for prize claims up to $25,000.

Please confirm that the Lottery District Offices are open on the day you plan to visit.

  • Prizes of $601 - $249,999: claimed at GLC headquarters or district offices are generally paid the same day.
  • Prizes up to $25,000: can also be claimed at the GLC Kiosks located at the Hartsfield-Jackson Atlanta International Airport and are generally paid the same day.
  • Prizes of $250,000 to $499,999: winners should plan to arrive at GLC head-quarters or district offices by 4 p.m. for same day payment; winners who arrive after 4 p.m. will be paid the following business day.
  • Prizes of $500,000 or more - are generally paid within 5-10 business days from the date of claim and are electronically deposited into your bank account.

No. In order to claim a prize, a player must possess a valid scratcher or draw ticket generated from a Georgia Lottery terminal.

Yes. All Georgia Lottery prizes are subject to applicable federal and state withholdings, and state and federal income taxes. The GLC reports to the IRS and Georgia Department of Revenue the names of winners of prizes above $600. Georgia state income tax of 6% and federal income tax of 24% are withheld from prizes of more than $5,000 at the time the prize is claimed. Additionally, the GLC is required to check for and deduct any outstanding child support payments for prizes of $2,500 and above and student loans and state taxes for prizes of $5,000 and above, net of wager or ticket cost.

The Georgia Lottery encourages players to sign their winning tickets. Therefore, if your ticket were lost or stolen, you may not be able to establish that you own the ticket.

Printed images of purchases made on the Georgia Lottery’s website cannot serve as a bearer instrument.

Georgia Lottery District offices are located in the following cities: Atlanta, Augusta, Columbus, Dalton, Duluth, Hartsfield-Jackson Atlanta International Airport, Macon, Savannah and Tifton. GLC Headquarters is located in Atlanta.

Prize winnings that go unclaimed in Georgia are included in the Georgia Lottery’s returns to education to help fund the HOPE and Pre-K Programs. Also, of this money, $200,000 is transferred annually to the Georgia Department of Behavioral Health and Developmental Disabilities for education and treatment programs for problem gambling.

The GLC's Board of Directors adopted game rules that determine the criteria for payments of all jackpots. Those rules provide that Mega Millions, Powerball, and Jumbo Bucks Lotto have jackpots paid out in 30 payments over 29 years. The jackpot prize pool is invested in government securities so that the winners, in effect, receive both the principal and interest on their prizes. If Cash Option is selected on either of those games, cash is paid in one lump sum. 

The Georgia Lottery Corporation does not offer sale of Georgia Lottery tickets via the mail. Georgia Lottery Players Club members are able to purchase KENO!, Mega Millions, Powerball, and Fantasy 5 tickets on the Georgia Lottery’s website while located within the state of Georgia.

A retailer can make payment in the form of cash, check or money order. Before a player cashes a winning ticket at a retailer location, it is a good idea to ask the retailer the form of payment to be given. This way the player knows the form of payment before the ticket is cashed.

Anyone who is 18 years of age or older can play Georgia Lottery games except for Georgia Lottery employees, Board members and family members residing in the same household; vendors, subcontractors, employees and family members residing in the same household. There are no restrictions placed on retailers and their employees.

Instant tickets can be purchased at any time the retailer location is open for business. Tickets for the Lottery's draw games, CASH 3, CASH 4, Georgia FIVE, Fantasy 5, All or Nothing, 5 Card Cash, Jumbo Bucks Lotto, Powerball, Mega Millions, and KENO! can be purchased seven days a week at the following times:

  • CASH 3, CASH 4, and Georgia FIVE tickets are sold from 5 a.m. until 12:20 p.m. and resume immediately after the midday drawing at 12:30 p.m.
  • CASH 3, CASH 4 and Georgia FIVE tickets then are sold again until 6:50 p.m., starting again immediately following the evening drawing at 7:00 p.m. with Georgia FIVE sales concluding at 1 a.m.
  • CASH 3 and CASH 4 tickets then are sold again until 10:45 p.m., starting immediately following the night drawing at 11:35 p.m. until 1 a.m.
  • Cash4Life tickets are sold from 5 a.m. until 8:45 p.m. on the days it is drawn (Mon. & Thurs.) and until 1 a.m. on all other days.
  • All or Nothing tickets are sold from 5 a.m. until 9:45 a.m., 10:00 a.m. until 1:45 p.m., 2:00 p.m. until 5:45 p.m., and 6:00 p.m. until 9:45 p.m.
  • 5 Card Cash tickets are sold from 5 a.m. until 6:30 p.m., starting again at 7:00 p.m. until 1 a.m.
  • Fantasy 5 tickets are sold from 5 a.m. until 10:45 p.m.
  • Powerball tickets are sold from 5 a.m. until 10 p.m. on the days it is drawn (Wed. & Sat.) and until 1 a.m. on all other days.
  • Jumbo Bucks Lotto and Mega Millions tickets are sold from 5 a.m. until 10:45 p.m. on the days they are drawn (Jumbo Bucks Lotto - Mon. & Thurs.; Mega Millions - Tues. & Fri.) and until 1 a.m. on all other days.
  • KENO! tickets are sold from 5 a.m. until 12:50 a.m.
  • Print n Play tickets are sold from 5 a.m. until 1 a.m.

Winning tickets for CASH 3, CASH 4, Georgia FIVE, All or Nothing, 5 Card Cash and KENO! can be redeemed immediately following a drawing. Fantasy 5, Cash4Life, Mega Millions, Powerball, and Jumbo Bucks Lotto winning tickets are redeemable the following business day starting at 5 a.m. at retailer locations, Georgia Lottery Headquarters, or District Office claim centers.

Yes. Under the terms of the retailer's contract, Lottery tickets will be sold during the hours they are open for business and lottery terminals are on-line (5 a.m. until 1 a.m.).

In the CASH 3, CASH 4, and Georgia FIVE games, there is a fifteen minute window after a ticket is generated from the computer in which it can be canceled at the location where it was purchased. Tickets cannot be canceled for Mega Millions, Powerball, All or Nothing, Jumbo Bucks Lotto and Fantasy 5 games.

We encourage players to fill out a playslip and check the ticket(s) before leaving the retailer location to ensure that they receive what they requested.

 The Georgia Lottery Corporation advertises its jackpots at the estimated 30-year annuity for Mega Millions, Powerball and Jumbo Bucks Lotto. When players choose the annuity option on their Mega Millions, Powerball or Jumbo Bucks Lotto jackpot prize, the Georgia Lottery pays the prize out over 30 years by buying U.S. Government Treasury Securities, which earn interest and mature annually over the time period. That annual return is the amount winners receive each year for annuity period. With Cash Option, the Lottery takes the amount of money that would have been invested and pays it directly to the winner in one payment. Both payment options have federal and state taxes deducted from them.

Mega Millions, Powerball and Jumbo Bucks Lotto players do not select Annuity or Cash Option at the time of ticket purchase; jackpot winners have 60 days from filing a claim to elect either Cash or Annuity prize payment.

In the CASH 3, CASH 4, and Georgia FIVE games, there is a fifteen minute window after a ticket is generated from the computer in which it can be canceled at the location where it was purchased. Tickets cannot be canceled for Mega Millions, Powerball, Cash4Life, All or Nothing, 5 Card Cash, Jumbo Bucks Lotto, Print n Play and Fantasy 5 games. KENO! tickets can be canceled before the next draw begins.

We encourage players to fill out a playslip and check the ticket(s) before leaving the retailer location to ensure that they receive what they requested.

Mega Millions is a multi-state lottery with 43 participating states, the District of Columbia and U.S. Virgin Islands. Although it is a multi-state game, Mega Millions tickets must be claimed in the same state in which they were purchased. See megamillions.com for current listing of participating states.

Powerball is a multi-state lottery offered in 43 states, the District of Columbia and U.S. Virgin Islands. See powerball.com for current listing of participating states.

Because computer-generated numbers are selected at random, it is possible for numbers to be repeated. There is no built-in memory. Once a ticket is generated, the process starts all over again with all the combinations.

The GLC has an obligation to raise as many dollars for educational programs in Georgia as we can while also ensuring that we have funds available to pay winners. To accomplish this, we must be able to limit our potential payout to an amount that we expect to reasonably pay based on the sales we generate for this game. The liability limit for CASH 3 is $10 million, CASH 4 is $10 million and Georgia FIVE is $10 million.

There are stringent security measures in place to ensure the integrity and randomness of the drawings. Our security department and an independent auditing firm attend and monitor each step in the drawing process. Each lottery machine and ballset used go through a series of pre-drawing tests to certify the integrity of the process. In addition, the entire process is videotaped.

CASH 3, CASH 4 & Georgia FIVE midday drawings are held daily at 12:29 p.m. CASH 3, CASH 4 & Georgia FIVE evening drawings are held daily at 6:59 p.m. CASH 3 and CASH 4 night drawings & Fantasy 5 drawings are held daily at 11:34 p.m. Cash4Life drawings are held every Monday and Thursday at 9:00 p.m. All or Nothing drawings are held daily at 10:00 a.m. (morning), 2:00 p.m. (day), 6:00 p.m. (evening), and 10:00 p.m. (night). 5 Card Cash drawings are held daily at 6:45 p.m. and results are televised at 6:59 p.m. Powerball drawings are held every Wednesday and Saturday at 11:00 p.m., Mega Millions drawings are held each Tuesday and Friday at 11:00 p.m. and Jumbo Bucks Lotto drawings are held every Monday and Thursday at 11:00 p.m.

Drawings are televised live on WSB-TV, Channel 2 in Atlanta; WJBF-TV, Channel 6 in Augusta; WRBL-TV, Channel 3 in Columbus; WMAZ-TV, Channel 13 in Macon; and WSAV-TV, Channel 3 in Savannah. Draw results for Cash4Life and All or Nothing can be viewed at galottery.com following each drawing.

A player is responsible for the accuracy of his/her ticket. Using a playslip helps ensure the accuracy of the ticket.

A ballset is a group of all the numbered balls used in a drawing for a particular draw game. For example, in Fantasy 5 there are 42 balls numbered from 1 through 42, this is considered a ballset. Each draw game has several ballsets which are individually sealed and bound and are assigned a number. There is a random selection for each drawing to determine which ballset will be used.

You can play KENO! at a variety of places: at traditional KENO! establishments, such as restaurants, bars, bowling alleys, and salons; at any Georgia Lottery retailer with KENO! To Go; and now online at https://www.galottery.com/en-us/games/draw-games/keno.html. You can also watch past KENO! drawings by visiting the KENO! To Go website at www.galottery.com/kenotogo.

Jackpots are based on sales. By using sales from the previous week, a jackpot is estimated based on a projection of what the sales will be for the coming week. Current interest rates determine the value of the money over the 29 year annuity period for Mega Millions, Powerball, Jumbo Bucks Lotto. 

Winners in the Georgia Lottery’s second chance promotions will be contacted by Lottery representatives by phone, email, or mail using the contact information from their Players Club profiles. Additionally, second chance winners are posted on the promotional website.

Ideas for new games to be considered for use by the GLC are researched, developed and created in a variety of ways. The Georgia Lottery contracts with GTECH Corporation for the implementation of new draw games and with Scientific Games Int'l for instant game products.

Cash4Life is a multi-state lottery game offered in seven states - Georgia, Maryland, New Jersey, New York, Pennsylvania, Tennessee and Virginia. While Cash4Life is a multi-state game, winning tickets must be claimed in the state in which they were purchased.  

Georgia Lottery Players Club Registration

Georgia Lottery Players Club members receive exclusive benefits, including:

  • Exclusive invitations to exciting events with Georgia sports teams and entertainers
  • Ability to enter non-winning tickets from select games for a second chance to win
  • Members-only coupon offers by email
  • Winning numbers, jackpot alerts, and information on new lottery games & offers.

In addition, Players Club members may upgrade their account to purchase some lottery games online or through the mobile app while physically located within the state of Georgia.

Anyone age 18 or older may join the Georgia Lottery Players Club. However, you must be a Georgia resident to upgrade your Players Club account to purchase lottery games online or on the mobile app.

If you've won a second-chance prize, we would like to call you to congratulate you and explain how to claim your prize. We will also call you for certain situations regarding prize claims from your online purchases. We will never sell your personal information. Read our privacy policy for more details.

You must be at least 18 years of age to play Georgia Lottery games and to be a member of the Georgia Lottery Players Club. OCGA 50-27-23 (d) prohibits purchase of lottery tickets by persons under the age of 18 and OCGA 50-27-26 makes it a crime for any person to sell a lottery ticket to anyone under the age of 18 which can be punished by a fine of $100 - $1000.

OCGA 16-9-20 makes it a crime to make a false statement or representation and such false statements may be punished by a fine of up to $1000, imprisonment of 1-5 years, or both; and false statements may subject the perpetrator to additional civil and criminal penalties under federal law and under the laws of the state in which the perpetrator is located.

Federal law (the USA Patriot Act) requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account. You will be asked to provide your name, address, date of birth, and other information that will allow us to identify you. There is no credit check run to obtain an iHOPE® Discover® debit card as it is a pre-paid debit card product, not a credit card.

Accessing My Players Club Account

Click on the Forgot Password link on the sign-in screen and enter your email address. We will send you an email with a link to a page where you can reset your password. You will be required to answer one of the security questions you set up when you opened your Players Club account before you can reset your password. If you do not receive the email, please check your spam folder.

Yes. For the best mobile experience, we recommend using the free Georgia Lottery mobile app, available in the App Store for iOS and on our website for Android. With the app, you can log in to your Players Club account and purchase selected lottery games online while located within the state of Georgia. You can also scan tickets to see if you’re a winner, view winning numbers, find a retailer, and more. 

To ensure the security of your account, if the wrong password is entered multiple times, the account will become locked for 24 hours. You may re-set your password after 24 hours by clicking the Forgot Password? link on the sign-in screen or you can contact the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259) for assistance.

Players Club Account Updates

To update your Players Club information on the website, simply sign in to your Players Club account, select your name in the upper right corner of the screen, and then select Manage Profile. On the mobile app, sign in and then select My Account > Personal Information.

If you have an iHOPE® account, you may need to call the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259) to update your contact information if you are unable to edit your address fields.

Please check your spam folder. If the emails are not in your inbox or your spam folder, please sign in to your Players Club account and confirm that your email address is correct. Also go to the My Notifiations section under your profile (Message Preferences on the mobile app) and verify your message preferences are set to "ON" for the Daily Winning Numbers emails as well as other notifications you would like to receive from the Georgia Lottery.

The iHOPE® Discover® debit card is a prepaid debit card that comes with a Players Club account upgraded to enable online/mobile purchases of lottery games. Account holders can load funds to their ccount through the Georgia Lottery's website or mobile app. Prizes up to and including $5,000 won on tickets purchased using an iHOPE account are automatically paid to the player's account. Cardholders can also use the iHOPEcard® to shop everywhere Discover is accepted.

Upgrade your Georgia Lottery Players Club account to request an iHOPE® Discover® debit card by selecting the Upgrade Account link at the top of the Georgia Lottery website (under the profile section if you're on a mobile device). If you're not yet a Players Club member, sign up today - it's free! You can also register for an account or upgrade through the mobile app.

The iHOPE® Discover® debit card is available to any resident of Georgia who is age 18 or older.

For iHOPE® Discover® debit card users who play the Georgia Lottery at least once a month using their card account, there is no monthly fee to have the card. Funds can be loaded onto the card account online without any fees. 

Fee Category

Fee Type

Amount

Total Cost of Setup:

Purchase & Activation Fee

$0.00

Monthly Fee[1]

$2.00 per month, waived in any month with a lottery purchase (draw game or instant ticket) with the card or card account

Add Money:

Online at www.galottery.com

$0.00

Get Cash:

Cash Back at Point of Sale

FREE

ATM Withdrawal Domestic[2]

$2.00 per withdrawal

ATM Withdrawal International[2]

$2.50 per withdrawal

Spend Money:

Signature or PIN Transactions

$0.00

Foreign Currency Conversion

2.5% of transaction

Information:

Toll Free Number Access & Live Agent

$0.00

Balance Inquiry at an ATM

$0.50 per inquiry

Other

Card Replacement or Upgrade from Non-personalized to Personalized Card

$5.00 per replacement

Replacement - Express Delivery

$20.00 per request

[1]Fee applies the first of the month, the first full month after initial value load.
[2]ATM owners may impose additional charges.

 

It will generally take 7-10 business days to receive the physical card in the mail after opening or upgrading your Players Club account online. However, once you've completed the process of submitting your information, your online account is ready to load funds and purchase lottery tickets on the website and mobile app.

In an effort to promote responsible play, the Georgia Lottery has set daily, weekly and monthly limits on lottery purchases through the website and mobile app. Daily limits reset the following day, weekly limits reset on Monday, and monthly limits reset on the first day of the following month.

Add Money Online: You can add funds to your iHOPE® Discover® debit card account through the website or mobile app with a Visa® debit card, Debit MasterCard®, or from your checking or savings bank account. On the website, sign in to your account, select your name in the upper right, and select Manage Funds to register your debit card or bank account(s). on the mobile app, go to My Account > Funding Sources to register a funding source and to My Account > Add Funds to add funds. 

There is no fee to add funds to your account.

Note: As of Oct. 28, 2017, retailers are no longer able to add funds to the iHOPEcard® via the lottery terminal.

To register a checking or savings account: On the website, sign in to your account, select your name in the upper right, and select Manage Funds; on the mobile app, log in and go to My Account > Funding Sources. It will take several days to complete the bank-account registration process, as outlined below: 

  • On the website, select the Add Bank Account link; on the mobile app, tap Register Bank Account. Enter the requested information for your bank account. The name and address associated with the bank account must match those on the iHOPE® Discover® debit card account.
  • To verify ownership of the account, you will receive two small deposits to your bank account labeled as "WC GA Lottery” within 2 to 3 days. 
  • After you receive those two small deposits, sign in to your account. On the website, navigate to My Account > Manage Funds and look for the new account with a Verify Bank button; on the mobile app, go to My Account > Funding Sources and tap Pending next to the new account. Enter the amounts of the deposits and submit. Your bank account will then be active.

To add funds from your bank account to your iHOPE account: On the website, sign in to your account, navigate to Manage Funds, select Add Funds and then the bank account you want to use, enter the amount to transfer, and select Add Funds. On the mobile app, go to My Account > Add Funds, select the bank account you want to use, enter the amount to transfer, and tap Add Funds.

Please note that funds requests involving bank accounts are processed through ACH (Automated Clearing House) and will take 3-5 business days to complete.

To transfer prize winnings from your iHOPE account to your bank account: On the website, sign in to your account, navigate to Manage Funds, select Transfer Funds, choose the bank account to transfer the funds to, enter the amount to transfer, and select Submit. On the mobile app, go to My Account > Transfer Funds, select the bank account you want to use, enter the amount to transfer, and tap Transfer Funds.

You may transfer only prize winnings from your iHOPE account to your bank account. Banking regulations prohibit transferring funds other than prize winnings between accounts.

Note for Safari users: To add funds, ensure that third-party cookies are not blocked. Under Preferences, navigate to the Privacy tab and select Never Block cookies.

To register a debit card: On the website, sign in to your account, navigate to Manage Funds, and select Add Debit Card; on the mobile app, go to My Account > Funding Sources and tap Register Debit Card. Enter the requested information and select Submit. Your debit card should be immediately registered and available for funds transfers.

Note that the name and address associated with the debit card must match those on your iHOPE® Discover® debit card account.

To add funds from your debit card to your iHOPE account: Once you’ve registered your card, go to My Account > Manage Funds on the website and select Add Funds; on the mobile app, go to My Account > Add Funds. Select your debit card account, enter the amount to add, and select Add Funds. 

Funds added from a debit card are available immediately for use. 

Yes. On the website, sign in to your account, navigate to Manage Funds, select Transfer Funds, choose the bank account to transfer the funds to, enter the amount to transfer, and select Submit. On the mobile app, go to My Account > Transfer Funds, select the bank account you want to use, enter the amount to transfer, and tap Transfer Funds.

You may transfer only prize winnings from your iHOPE account to your bank account. Banking regulations prohibit transferring funds other than prize winnings between accounts.

Please note that funds requests involving bank accounts are processed through ACH (Automated Clearing House) and will take 3-5 business days to complete.

 

Note for Safari users: Ensure that third-party cookies are not blocked. Under Preferences, navigate to the Privacy tab and select Never Block cookies.

Our system does not currently allow you to edit your registered debit card details. Once your debit card has expired and you receive a new card, you will need to delete the expired debit card from your iHOPE account and add the new debit card details. Although the card number may be the same, the security code and expiration date have changed; therefore, you will need to add the card as if it is a new card.

To set up a PIN so that you can withdraw funds from your iHOPE® Discover® debit card at an ATM, simply call the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259) and follow the prompts to retrieve the PIN.

Additional Information on How to Manage Your iHOPE® Discover® Debit Card Account

Yes. Players can register to receive email alerts in the My Notifications section of their Players Club account on the website or through the mobile app (go to My Account > Message Preferences). All Players Club members can opt to receive offers & updates (including invitations to exclusive events and giveaways), coupons, daily winning numbers, and jackpot alerts. Players Club members with an iHOPE® Discover® debit card can also sign up for emails alerting them when they win a game purchased with their card and when prizes are paid to their account.

All financial activity for the iHOPE® Discover® debit card account is available in the My Account section of your Players Club account. On the website, sign in and go to My Account > My Transactions; on the mobile app, go to My Account > Financial Activity. 

When you win a prize on a ticket purchased using your iHOPE® Discover® debit card online, your winnings (up to and including $5,000) will automatically be deposited to your account. You will receive an email to notify you of your winnings deposited to your account or instructions on how to claim your prize over $5,000.

All financial activity for your account, including prizes won, is available in the My Account section of your Players Club account. On the website, sign in and go to My Account > My Transactions; on the mobile app, go to My Account > Financial Activity. Prizes will appear on the website with a Transaction Type of “Validation” or “Diggi Validation”; in the mobile app, they’ll appear as “ValueLoad,” and you can view details by tapping the arrow to the right of the entry.

When you match 2 of 5 winning numbers in Fantasy 5 and win a free Quik Pik ticket for the next Fantasy 5 drawing, you can view your free ticket prize in the Game History section of My Account. The free ticket prize will appear as a Fantasy 5 purchase in the amount of $0.00. The Quik Pik numbers and draw date are viewable by clicking on View Details.

The Favorites feature has been discontinued because as of Oct. 28, 2017, retailers can no longer accept the iHOPEcard® for lottery purchases.

Yes. The iHOPE® Discover® debit card can be used everywhere Discover debit cards are accepted. A foreign currency conversion fee of 2.5% of the transaction applies for transactions made in currency other than United States dollars. However, lottery games may be purchased online only when you are physically located within the state of Georgia.

Please call the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259) immediately if your iHOPE® Discover® debit card is lost, stolen, or damaged. If it’s lost or stolen, the player representative can help to take appropriate measures to protect the funds on your card. You may request a new card to be mailed to you; a $5.00 fee applies for card replacements. Your account can still be used online without a physical card.

Similar to other debit cards, the iHOPE® Discover® debit card has an expiration date on the front of the physical card. However, the funds in your account never expire. A new card will be mailed to you prior to your card expiring, provided there has been recent activity on the card.

No. All of your transaction history is available in the My Account section of your account on the website and mobile app.

To close your iHOPE® Discover® debit card account, please call the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259). You will need to have a $0 balance on your account before closing your card.

Please call the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259) for additional assistance.

Resources are available to people who believe that they have a problem with gambling: Visit http://www.georgiacompulsivegambling.com or call 1-800-522-4700 for assistance. Additionally, Georgia Lottery players can choose to exclude themselves from online play and use of an iHOPE® Discover® debit card to purchase lottery tickets by calling the Player Information Hotline at 1-800-GA-LUCKY (1-800-425-8259). Once a player officially requests to exclude himself/herself from online lottery and the iHOPE Discover debit card program, the player’s account will not be able to make any lottery purchases.

Online Purchasing

To purchase lottery games online, you must be a registered member of the Players Club with an upgraded account enabling you to play online. Upgraded accounts include an iHOPE® Discover® Debit Card, a prepaid debit card used to pay for your online lottery purchases; it can also be used everywhere Discover® is accepted.

You must also be physically located within the state of Georgia at the time of purchase.

To play lottery games online or on the mobile app while within Georgia, sign in to your upgraded Players Club account, visit the Buy Now section of the website (Play Now on the app), and select the game you would like to play.

Yes, while you’re physically located within the state of Georgia. For the best mobile experience, we recommend using our free Georgia Lottery mobile app, available from the App Store (iOS) and on our website at galottery.com.

You may purchase lottery games online only when you're physically located within the boundaries of the state of Georgia. The Georgia Lottery uses geo-location technology to determine if the device you're using to attempt an online lottery purchase is located within Georgia. If your device is located outside Georgia or the device location can't be ascertained, you won't be permitted to purchase lottery games online.

Misrepresenting your physical location in order to play Georgia Lottery games without authorization violates OCGA 16-9-90 et seq including but not limited to committing (a) the crime of "computer trespass" as set forth in OCGA 16-9-90 which can result in criminal penalties of a fine up to $50,000, imprisonment for up to 15 years, or both; and (b) the crime of "misleading transmission and use of a name over a computer network" as set forth in OCGA 16-9-93.1 which is a misdemeanor.

OCGA 16-9-20 makes it a crime to make a false statement or representation and such false statements may be punished by a fine of up to $1000, imprisonment of 1-5 years, or both; and false statements may subject you to additional civil and criminal penalties under federal law and under the laws of the state in which you are located.

Geo-Location: General Questions

On a PC or Mac computer
When using a computer, you must download and install our Player Location Check software. You’ll be prompted to download the software the first time you attempt to purchase lottery games online on your computer. If you’re not prompted, you can download the software from the links below. Click the appropriate link for your computer's operating system or copy it into your browser and click Enter. A security warning pop-up may appear; if so, you’ll need to click on the Run button. The download will continue, and you'll be notified when it's complete.

Mac: https://s3.amazonaws.com/dl.geocomply.com/offiline-installer/Player+Location+Check+3.0.4.3.dmg
Windows: https://s3.amazonaws.com/dl.geocomply.com/offiline-installer/Player+Location+Check+3.0.4.3.msi

 

On a mobile device
There is no need to install any additional applications or software, but you may be asked to grant permission for your location to be determined.

On computers and mobile devices
• Wi-Fi must be turned ON, but you don’t need to be connected to the Internet via Wi-Fi.
• Certain types of software must not be running: VPN (Virtual Private Network), RDP (Remote Desktop Program), proxy

 

On mobile devices
• Location Services must be turned ON.
• If asked to allow location sharing or if the website www.galottery.com may use your current location, you must grant permission.

Multiple things could be preventing the geo-location technology from verifying your location.

  • Is Wi-Fi turned ON? The geo-location technology uses Wi-Fi to determine your location, so it must be turned ON on your computer or mobile device. If you’re using a PC, verify that it has Wi-Fi capability. You don’t need to be connected to the Internet via Wi-Fi for the geo-location technology to work.
  • Is the Wi-Fi able to detect nearby Wi-Fi networks? The geo-location technology uses information from nearby Wi-Fi networks, among other data, to determine your location. Ideally, your computer’s or device’s Wi-Fi should detect at least two Wi-Fi networks within range.
  • Is Location Services enabled on your mobile device? If you’re using a mobile device to purchase, you must turn Location Sharing ON to allow the geo-location technology to access your location.
  • If you're using a mobile device, did you grant permission to share your location? If you see a message asking you to allow location sharing with www.galottery.com, you must grant permission.
  • Are you running one of the following: VPN (Virtual Private Network), RDP (Remote Desktop Program), or a proxy? These applications must be disabled for the geo-location technology to verify your location.
  • Are you located very close to a state border? If you're within half a mile of a state border, the geo-location technology may have trouble verifying your location.

Geo-Location on PC/Mac

Virtually all recent-model laptops are Wi-Fi enabled, but some desktops are not. To check if your computer has Wi-Fi capability, follow the instructions for your operating system:

Windows 10: Right-click on the Windows Logo on the bottom left > Select ‘Network Connections’ Right-click on ‘Wi-Fi’ > select ‘Enable’. If your computer doesn’t have a Wi-Fi adapter, ‘Wi-Fi’ will likely not be present.
Help video: https://youtu.be/3H8GTsEjGT0


Windows 8: From the Apps screen, swipe/scroll to the right and find the Windows System category > Control Panel > In the top right of the Control Panel, open the View dropdown menu > Select Category > Network and Internet > Network and Sharing Center. If your computer has a Wi-Fi adapter, you will get an option to select "Change adapter settings" in the left column.
Help video: https://youtu.be/DXT9aYoNsuA


Windows 7 or Vista: Select Start Menu > Control Panel > In the top right of the Control Panel, select View dropdown menu > Select Category > Network and Internet > Network and Sharing Center. If your computer has a Wi-Fi adapter, you will get an option to select "Change adapter settings" in the left column.
Help video: https://youtu.be/b-u0zFXG0dM


Windows XP: Select Start Menu > Control Panel > In the top right of the Control Panel, open the View dropdown menu > Select Category > Network and Internet > Network Connections > Wireless Network Connection. If your computer does not have a Wi-Fi adapter, this will likely not be present.
Help video: http://www.youtube.com/watch?v=73Xcmmh2-2g

If your computer doesn't have Wi-Fi capability, you can add it via a Wi-Fi adapter. Like a flash drive, they usually plug into a USB port on the computer.

Follow the instructions below for your operating system to turn your computer's Wi-Fi capability on.

Mac: Click the Wi-Fi icon in the menu bar > choose Turn Wi-Fi on > select a nearby Wi-Fi network from the list. If you don't see the Wi-Fi icon in the menu bar, from the Apple menu > choose System Preferences > click Network in the System Preferences window > select Wi-Fi in the list of available network connections > press Turn Wi-Fi on button.
Help video: https://youtu.be/hsWKPTOIWks

Windows 10: Right-click on the Windows Logo on the bottom left > Select ‘Network Connections’ Right-click on ‘Wi-Fi’ > select ‘Connect/Disconnect’ > Select ‘Wi-Fi’ > Switch to ‘On’ > choose network from the list of available > press ‘Connect’.
Help video: https://youtu.be/3H8GTsEjGT0

Windows 8: From the Apps screen, swipe/scroll to the right and find the Windows System category > Control Panel > In the top right of the Control Panel, open the View dropdown menu > select Category > Network and Internet > Network and Sharing Center. If your device has a Wi-Fi adapter, you will get an option to select "Change adapter settings" in the left column. Right click on your Wi-Fi adapter (it will be called something like Wi-Fi or Wireless Network Connection) and select Enable. If your device does not have a Wi-Fi adapter, the "Change adapter settings" option will likely not be present.
Help video: https://youtu.be/b-u0zFXG0dM

Windows 7 or Vista: Go to the Start Menu > Control Panel > In the top right of the Control Panel, open the View dropdown menu > Select Category > Network and Internet > Network and Sharing Center. If your device has a Wi-Fi adapter, you will get an option to select "Change adapter settings" in the left column. Right click on your Wi-Fi adapter (it will be called something like Wi-Fi or Wireless Network Connection) and select Enable. If your device does not have a Wi-Fi adapter, the "Change adapter settings" option will likely not be present.
Help video: https://youtu.be/IKcJsPe9eu0

Windows XP: Go to the Start Menu > Control Panel > In the top right of the Control Panel, open the View dropdown menu > select Category > Network and Internet > Network Connections > Wireless Network Connection. If your device does not have a Wi-Fi adapter, this will likely not be present. If it does have a Wi-Fi adapter, it will appear here, and all you need to do is select Enable.

We must able to locate you within the state of Georgia before we can permit you to purchase lottery games online. Our geo-location system uses data from nearby Wi-Fi networks to locate you. The more available Wi-Fi networks within range of your computer/device, the better we can locate you.

In order to be accurately located, your computer may need to detect more than one Wi-Fi network.

No, but your computer/device must have Wi-Fi enabled and be in range of Wi-Fi networks. It can be connected to the Internet via an Ethernet cable and have Wi-Fi on at the same time.

Yes, but please be aware that Internet connections provided by some larger businesses may be associated with a location outside of Georgia and are thus likely to indicate your location as being outside of Georgia. To resolve this issue, you may need to try accessing the Internet from another location or connection source.

If you’re having problems with accurate geo-location on your desktop or laptop computer, we suggest using a mobile device, which provides additional location data to our geo-location system. For the best mobile experience, we recommend using our free Georgia Lottery mobile app, available from the App Store (iOS) and on our website at galottery.com. You can also purchase games online at galottery.com when using the browser on your mobile device.

You must shut down all running processes of such applications.

PC: Force Quit: press Ctrl + Alt + Delete to access the Task Manager. In the Task Manager, click the VPN and click End.

If the problem persists, you may be required to remove the program from your computer.
Open Control Panel > Programs > Uninstall > and select/remove the software from the list.

Mac: Force Quit: Open the Activity Monitor in the Utilities folder of Applications. From the Activity Monitor, force each disallowed software to quit.

If the problem persists, you may be required to remove the program from your computer.
Locate the program in the Applications folder and drag to the trash.

Follow the appropriate instructions for your browser to disable a proxy.


Internet Explorer: Tools > Internet Options > Connections > LAN Settings > Uncheck Proxy Server.
Help video https://youtu.be/U9VhSrJobmU

Chrome: Menu > Settings > Select Disable Extension in the Proxy section.
Help video https://youtu.be/h9dvuFqvzYw

Firefox: Tools > Options > Advanced > Network > Settings. In the Connection Settings window, ensure that the No Proxy option is selected. Then click on the OK button to apply the changes.
Help video https://youtu.be/v_OJWyR5-vE

Safari: Menu > Preferences > Advanced > Select Proxies: Change Settings. In the Proxy settings window, ensure that all proxy options are unchecked and disabled. Then click on the OK button to apply the changes.

These processes may differ between different browser versions.

For proxy services that are enabled from a specific website, your session/service must be terminated to proceed.

If your computer or its Internet connection is controlled by a corporate network, you may need to contact your network administrator to disable proxy settings on your device or network.

If the problem persists, your computer may have a virus. Our proxy check can be sensitive to possible viruses infecting your computer. If you're certain you're not using a proxy but still failing this check, the issue could be related to viruses or malware on your computer or any other device that shares your Internet connection. We recommend checking your devices for possible viruses and/or malware. Once you have removed the malware, it may take a few days for the update to take effect in our systems.

Some anti-virus and/or malware-detection software may flag the Player Location Check software downloaded to your computer as a threat. Please be assured that the software has been extensively tested and is safe to use on your device. Check to ensure the Player Location Check has not been quarantined by your anti-virus program.

PC: Restart the Player Location Check software through the Task Manager by pressing Ctrl + Alt + Delete and then finding the Player Location Check within the list of running processes.


Mac: Go to the Apple menu > System Preferences > Player Location Check. Click the lock button in the bottom right and enter your password. Click Restart.

PC: Open Control Panel > Programs > Uninstall > Select/Remove the program from the list.
Help video https://youtu.be/HO6Vu6ibgXM

Mac: Open System Preferences > Look for Player Location Check icon in bottom row of System Preferences window (below Date & Time, Time Machine, etc.) > Right-click on the Player Location Check icon and Remove "Player Location Check" Preference Pane.

If you uninstall the Player Location Check software, you will not be permitted to purchase lottery games online.

Geo-Location on Mobile Devices

Android and iOS devices are supported. This includes Android cell phones and tablets and iPhones, iPads, and iPad minis.

Windows Phones are not supported.

Location Services and Wi-Fi must be ON.

If prompted, you must allow galottery.com to use your device’s location.

Our geo-location system needs Wi-Fi, GPS, and/or GSM signals to locate you when you’re using a mobile device to purchase lottery games. The more network signals you have within range of your device, the better we can locate you.  

It’s possible that Location Services and Wi-Fi are not ON and/or that your device’s settings won’t allow it to share your location with our geo-location system. See the FAQ entries below for help turning on Location Services and Wi-Fi.
If your mobile browser is set to block sharing your location with galottery.com, you must adjust the setting to unblock it.
Chrome: Open menu (upper right corner) > Settings > Site settings > Location> Blocked. If galottery.com appears, tap it and then Clear & Reset.
Firefox: Open menu (upper right corner) > Settings > Page > Edit site settings > Clear.

You need to have Location Services on to enable GPS.

To turn on Location Services:
iOS: Go to Settings > Privacy > Location Services
Help video: https://youtu.be/mYa6gemS2ZM

Android: Go to Settings > Location Services
Help video: https://youtu.be/aSB4vGTfPcA

Chrome: Allowing Location Data Sharing https://youtu.be/HBPZOzgogxk
Firefox: Allowing Location Data Sharing https://youtu.be/1u9XM2hQ9BU
Opera: Allowing Location Data Sharing https://youtu.be/Uj9q4nLi2I8  

iOS: Go to Settings > Wi-Fi > make sure Wi-Fi is turned on
Help Video: https://youtu.be/9faAAlgTbYE

Android: Go to Settings > Wireless & Networks
Help video: https://youtu.be/7u75oKSvq5c

Mock location settings can be used to make your device appear to be in a location other than where it’s located. This capability must be turned off for our geo-location system to be able to locate you.

Go to Settings > Developer Options. If there’s a checkbox next to Allow Mock Locations, make sure it’s unchecked, or make sure there are no mock location apps listed.
Help video https://youtu.be/koVP0T5Yay4
 

iOS: Settings > WiFi > select connected WiFi network > HTTTP PROXY > select 'Off'
Help video: https://youtu.be/SqV672bdBoM

Android: Settings > WLAN > tap and hold connected Wi-Fi network > select 'Show advanced options' > go to ‘Proxy’ > select ‘None’ > save changes.
Help video: https://youtu.be/dAp5aAsS91o  

Open the application and click on Disconnect.

Help videos:
iOS: https://youtu.be/WFdJbwXoPzY
Android: https://youtu.be/Ve-eCV5Up6E  

No. In order to play, you must use a device with its original manufacturer settings.

The Georgia Lottery provides a free mobile app for iOS and Android tablets and smartphones. The iOS app can be downloaded from the App Store, and the Android app is available on galottery.com.

The mobile app allows players to scan both scratcher and draw-game tickets to check if they’re winners, view winning numbers, locate nearby retailers, and much more. Players can also log in to their Players Club account to purchase select lottery games when they are located within Georgia, update their personal information, and sign up for email notifications for jackpot alerts, coupons, and exclusive offers, including chances to win tickets to exciting events featuring Georgia sports teams and entertainers.

At this time, the mobile app does not support entry into second-chance drawings.

The Georgia Lottery mobile app uses geo-location technology to determine if the device you’re using to purchase lottery games is within the boundaries of the state of Georgia. The data used to verify your device’s location varies by type of device and connection and may include nearby Wi-Fi networks, IP address, and GPS and GSM information. Your device’s location services and Wi-Fi must be turned on for geo-location to work; if they are turned off, you will not be permitted to purchase lottery games through the app.

No. In order to play, you must use a device with its original manufacturer settings.

Yes. However, you may not purchase lottery games on more than one device at a time using a single Players Club account.

No, there is not a Windows Phone version of the mobile app.

Georgia Lottery Player Information Hotline:
1-800-GA-LUCKY (1-800-425-8259) for all calls
1-800-255-0056 TDD
(Hearing Impaired - Georgia Relay Center)

Customer service representatives are available to answer questions relating to your Players Club account, iHOPEcard account and purchasing tickets online 24 hours a day/7 days a week. General lottery assistance is available by phone Monday through Friday, 8:00am-5:30pm.

Email Contact Form

The Lottery-funded Pre-K Program provides Georgia's four-year-old children with high quality preschool experiences in order to prepare them for kindergarten. For more information or to locate a Pre-K facility nearby, contact Bright from the Start: Georgia Department of Early Care and Learning at (404) 656-5957 or 1-888-4GA-PREK. Their website address is http://decal.ga.gov/.

The Lottery-funded HOPE Scholarship Program helps students who are legal residents of Georgia with a "B" average to continue their education after high school. For more specific information and applications, please contact Georgia's HOPE Scholarship Program at (770) 724-9030 or 1-800-546-HOPE. Their website address ishttp://www.gsfc.org/.